About Microsoft Dynamics CRM

Microsoft Dynamics CRM:
Microsoft Dynamics CRM made it possible to consolidate and access customer information much more quickly. Microsoft Dynamics CRM works within the MS outlook one of the most popular applications that people use every day.

In Sales, Customer Service, and Marketing makes Microsoft Dynamics CRM an effective way to stay in touch with your customers and drive your business goals.

Microsoft Dynamics CRM is designed to meet the needs of companies of all sizes—from small businesses to large enterprises. Today, Microsoft Dynamics CRM is used by more than 1 million people, including some of the world's largest organizations, in financial services, professional services, manufacturing, and the public sector.

History of MS Dynamics CRM:
- In Dec 2007, MS Dynamics CRM 4.0 launched
- In April 2008, MS Dynamics CRM Online , on an demand service was introduced.
- In Sep 2008, March 2009, and Nov 2009 Service updates for MS Dynamics CRM online were released.
- In July 2009, Free CRM Accelerators were launched with new functionality for analytics, e-Service, Enterprise Search, sales forecasting, sales methodology and support.